Shipping policy

This is a translation provided for convenience. In case of any discrepancy, the French version prevails.

General information

Shipping costs are shown when you place your order. They depend on the weight, volume, destination and delivery method chosen.
Products are shipped by standard post, tracked post (with or without signature), or courier, depending on the order.

The average processing and delivery time is 4 to 5 working days for items in stock. Products can only be delivered within the geographical area indicated on www.cani-ninja.com.
For products weighing more than 30 kg, the specific delivery time will be sent to you by email.

When paying by bank card or PayPal, your order is processed as soon as it is confirmed.

CANI GOURMAND (CANI NINJA brand) will make every effort to deliver the Products to the address given when ordering, within the time frame and slot chosen.
The Customer agrees to be available to receive the Products at the agreed address and time slot.
If the Customer is absent, or if the delivery information is incorrect (wrong address, time slot or contact details), CANI GOURMAND cannot be held liable.
In this case, payment for the order, including delivery costs, will be retained by the company as compensation.

Delivery times

Delivery times are given for information only and may vary depending on the carrier chosen, product availability and the delivery location.

Shipments are made according to the following schedule:

  • Chronopost: collections on Mondays and Wednesdays. This is an express service, "next-day delivery before 1 pm". It applies to orders placed before the collection.

  • GLS: collections every working day, around 1 pm. For pick-up point deliveries, GLS uses the Mondial Relay and Relais Colis pick-up point networks.

Once it reaches the selected pick-up point, the parcel is kept for 5 to 8 calendar days depending on the type of pick-up point.
After this period, the parcel is automatically returned to the sender.
If the parcel is not collected in time, shipping costs must be paid again for a new dispatch.

CANI GOURMAND (CANI NINJA brand) cannot be held liable for any delay or failure to deliver resulting from an incorrect address, the customer's absence, or failure to comply with the collection conditions set by the carrier.

Delivery areas

Mainland France:

  • Pick-up points via the GLS (Mondial Relay, Relais Colis) or Chronopost (Chrono2Shop) networks

  • Home delivery by GLS or Chronopost

Belgium, Luxembourg, Spain:

  • Pick-up points via GLS or Chronopost (Chrono2Shop)

  • Home delivery by GLS or Chronopost

Portugal, Italy, Netherlands, Germany, Austria:

  • Home delivery by GLS or Chronopost

Other countries:

  • Home delivery by GLS or Chronopost

Receiving your order

The Customer must check the condition and conformity of the Products upon delivery.
If any Products are missing or damaged, the Customer must:

  • note the necessary reservations on the delivery slip;

  • immediately inform the carrier and CANI NINJA customer service so that a solution can be found quickly.

If a Product does not conform (wrong reference, quantity or defect), the Customer must return it, at their own cost and risk, within 3 working days of receipt, together with a written complaint sent to:
CANI NINJA – 3 Impasse de l'Artisanat – ZI La Borie – 24110 Saint-Astier (France)
or by email to contact@cani-ninja.com.

Payment

Orders can be paid:

  • by bank card (Visa, Mastercard, Carte Bleue) via the secure Shopify Payments platform;

  • by PayPal.

Online payment is secured by an SSL encryption system that keeps your data confidential.
The Customer's bank details are sent directly to the financial institution and never travel unencrypted over the Internet.

The Products remain the property of CANI GOURMAND until the order has been paid in full.
If the payment is refused by the bank, the order is automatically cancelled.
If a payment fails, the Customer should contact customer service at contact@cani-ninja.com.